FAQs

You must have an active account with FI to login. This will allow you to access pricing, stock availability, order history, and much more!

If you have an active account, please click on the Log In/Sign Up link at the bottom of this page and follow the prompts. If you don't already have a wholesale account, please review the Wholesale Requirements FAQ, or email sales@fipdx.com with your questions.

Did you forget your password?

If you forgot your password, you can have it emailed to you by following the simple prompts on the log-in screen.

1.     Go to log-in

2.     Click on the Forgot your password link

3.     Enter your User ID

4.     An email containing a temporary password will be sent to the address on file

5.   Log-in using your temporary password

6.   To change your password to your preference, click on your name in the top right corner, next to the "log out" link.

7.   Type your new password in the "New Password" and "Confirm Password" boxes, then click save. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

Did you forget your username?

If you forgot your user ID, please email ashley@fipdx.com to locate your User ID by searching our database by your account number.

Did you forget your username AND password?

If you forgot both your user ID and password email ashley@fipdx.com.

We will locate your user ID by searching our database by your account number. In order to maintain your security, we don’t actually keep your password on file.

We are able to reset your password to something generic, then you can go into the self-service account maintenance tool on our website and set your preferred password. Please remember that passwords are case sensitive, and must be at least 6 characters and contain at least 1 number and 1 letter.

How do I change my password?

1. Sign In to your account
2. After you sign in, Click on your name located in the top right corner, next to the "log out" link
3. Type your preferred password in to the "new password" and "confirm new password" boxes,then click the "save" button. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

While FI strives to provide our customers with the highest quality materials, we know there will be times that product may need to be returned. All phone orders are read back to ensure accuracy.

After the order is read back, we must assume it to be correct. Please inspect and measure your materials carefully before cutting or joining. We cannot accept returns on merchandise that has been altered in any way.

Any chop that is poorly cut or of different dimensions than shown on the invoice will be replaced. Chop orders are not returnable if FI is not at fault. Inspect your chops for flaws and size prior to joining. If a replacement is needed for damage or flaws, the chop should not be joined to ensure FI is replacing only what is necessary. 

If length moulding has defects do not cut it. Please return/exchange the full stick. Length moulding that has been altered in any way cannot be returned.

If we are not in error, returns for credit will incur a 20% restocking fee. Special order items will not be accepted for return.

Please note that all images/descriptions are meant to be a representation of color/texture/style and moulding finishes and surface papers can vary. Physical samples should be used to design your projects.

Requests to return merchandise for credit must be submitted in within 10 business days.

Email cs@fipdx.com with order details to have a return goods authorization (RGA) issued. All returns must be authorized prior to exchange or pick up.

When a credit is required, a credit memo will be issued. At that time, you become responsible for the deduction of the credit from any future billing. Please note the deduction when paying your bill.

FI Delivery Truck

• Service area: Oregon, Washington, Idaho, and Jackson, WY.
• Delivery eligibility is determined when your wholesale account is set up.
• $150 minimum order for truck delivery.
• Orders under $150 incur a $7 handling fee.
• Orders under $50 will be held and combined with a future order.
• Delivery charges apply and vary by area; contact customer service for rates.

Will Call (Portland, OR)

• Hours:
  • Monday: 8:00 AM–5:00 PM
  • Friday: 8:00 AM–3:00 PM
• For next-day 8:00 AM pickup, orders must be placed by 2:00 PM the previous day.
• Orders placed after 2:00 PM are available for pickup after 12:00 PM the following day.
• No same-day Friday will-call service.
• 4-hour lead time required for all orders.
• $50 minimum order.
• Orders under $50 incur a $7 handling fee.
• Handling fees are not credited after billing, so consolidating orders is recommended.

FedEx / USPS Shipping

• Freight charges are prepaid and added to your invoice.
• Orders under $50 are charged a $7 handling fee and do not qualify for free freight.
• Moulding orders over $100 qualify for free FedEx freight, subject to exclusions and size restrictions.
• Orders placed Monday–Wednesday ship within 2 business days.
• Orders placed Thursday ship the following Tuesday.
• No shipping on Friday.

As a wholesale distributor, Framers’ Inventory requires the following to purchase:
 

Customers must be actively involved in the picture framing industry with 80% of business being dedicated to picture framing

The business must be the primary source of income.

Regular business hours should be maintained at a retail location or an approved e-commerce website must be available.

A valid business license and resellers permit (where required).

Maintain annual wholesale purchases of $2,500.00 minimum.

If you meet the above qualifiers, please email sales@fipdx.com for out wholesale application. 

Accounts with no activity for six months may be suspended. 

For more detail on our products, browse our E-Catalog.

Our knowledgeable Customer Care Team will gladly answer any additional questions you may have. Call 800-543-2467 to speak with a representative or email inquiries to cs@fipdx.com.

Accounts Payable will be able to help you with any billing questions, provide copies of invoices, or work with you to resolve any billing discrepancies. Call 800-543-2467, X240, or email ar@fipdx.com.

Online payments (ACH, Credit/Debit) can be made once you are logged in to you account under Pay My Bill.

Mailing a check? Please mail your payments to our remit-to address:

5000 SE 18th Ave.

Portland OR 97202

All invoices and payment history can be found under your My Account tab under View My Open Balance and View My Payment History. 

If you would like to establish net terms please e-mail ar@fipdx.com.

In most instances, joined frames will need a minimum of three business days to be ready for pick up for delivery.

Joined Frame Deadlines for FI Truck deliveries are as follows:

Tuesday Delivery

Orders to be submitted by Wednesday the prior week.

Wednesday Delivery

Orders to be submitted by Thursday the prior week.

Thursday Delivery:

Orders to be submitted by Friday the prior week.

Friday Delivery:

Orders to be submitted by Monday of the same week.

Can't find what you need in our catalog?

Framers' Inventory offers many custom services including special ordering, custom moulding runs, and more.

For details, call the office or email sales@fipdx.com for more information.

FI offers cut acrylic in all types.

Pricing is based per square foot.

All cut acrylic has a +/- 1/16" tolerance. 

Please visit the Cut Acrylic page to quote out your specified type.

All acrylic over 48x96 will incur a handling fee to Idaho and Jackson, WY delivery routes.

**FI no longer offers a full piece of acrylic with a cut fee attached. We have moved away from that structure. Options are to purchase the full master sheet, or order by the cut type item number. 

Samples are available on most products. Email sales@fipdx.com with your sample request.

You can also come visit the FI showroom by email sales@fipdx.com to make an appointment. Appointments are available for sample selection for our account holders.

We do not have space available for designing in our office and discourage customers from bringing clients to our showroom.