About Framers' Inventory

Wholesale Account Eligibility

To qualify for and maintain a wholesale account, customers must:

• Be actively engaged in the picture framing industry as their primary source of income.
• Operate a retail location with regular business hours or maintain an approved e-commerce website that is framing-focused.
• Hold a valid business license and reseller permit, where required by law.
• Maintain a minimum of $2,500 in annual wholesale purchases.

Accounts with no purchasing activity or communication for six (6) consecutive months may be suspended.

Pricing

We strive to provide current pricing information; however, market conditions may require price adjustments without notice. All merchandise will be invoiced at the lowest applicable price in effect at the time of shipment.

Updated price lists and pricing notifications will be distributed via email.

Order Minimums

• Orders delivered within our truck delivery zones are subject to a $150.00 minimum order requirement.
• Orders under $150.00 delivered within truck zones will incur a $7.00 handling fee.
• All truck deliveries are subject to a delivery charge based on geographic area.
• To qualify for FI truck delivery service, annual sales must exceed $5,000.00.
• Will Call and freight orders totaling less than $50.00 will incur a $7.00 handling fee.

Returns & Credits

We are committed to providing high-quality products and excellent customer service. To ensure prompt resolution of any issues, please review the following return policy carefully.

Product Inspection

All phone orders are read back for verification before processing. Once an order has been confirmed, it is considered accurate.

Please inspect and measure all materials before cutting, joining, or otherwise altering them.

We cannot accept returns on merchandise that has been altered in any way.

Moulding Returns

If length moulding:

• Contains defects,
• Was pulled incorrectly, or
• Does not match the sample,

please do not cut the material. Return the full, unaltered stick for exchange or credit.

Length moulding that has been cut or otherwise altered is not eligible for return.

Return Requests

Requests for returns must be submitted within 10 business days of receipt by emailing cs@fipdx.com or by calling Customer Service.

• Returns not resulting from an FI error are subject to a 20% restocking fee.
• Special-order and closeout items are not eligible for return.

Chop Orders

Any chop order that is cut incorrectly or does not match the dimensions listed on the invoice will be replaced.

Chop orders are non-returnable when FI is not at fault.

Credits

When a return is approved, a credit memo will be issued. Customers are responsible for deducting the credit amount from future invoice payments and noting the deduction when remitting payment.

Return Authorization

All returns must be authorized prior to exchange or pickup. Please contact Customer Service to obtain a Return Goods Authorization (RGA) number.

Invoices & Payment Terms

Invoices will be emailed to the address on file once an order has been processed and billed.

New Accounts

New accounts will be placed on credit card or ACH terms until a credit application has been approved.

We accept:

• Visa
• MasterCard
• Discover
• American Express

Open Account Terms

Open account terms are indicated on each invoice.

When paying by check, please include:

• Your account number
• The applicable invoice number(s)

This ensures accurate and timely application of payments.

Past Due Accounts

Past due balances are subject to interest charges of 1.5% per month (18% annually).

Interest is assessed on the last day of each month for invoices that remain unpaid more than 30 days past due.

Accounts more than 60 days past due:

• May be converted to credit card terms.
• May become ineligible for future open-account privileges.

Returned Checks

• Returned checks will incur a $50.00 fee.
• An additional $50.00 fee will be charged each time a returned check is redeposited.
• Additional service charges or disallowed discounts may apply.

Shipping Information

FedEx and USPS Priority Mail freight charges are prepaid and will be added to your invoice.

Freight & Handling

• Orders under $50.00 are subject to a $7.00 handling fee and do not qualify for freight promotions.
• Moulding orders exceeding $100.00 qualify for free freight. Exclusions apply. Please contact Customer Service for program details.

Shipping Schedule

• Orders placed Monday through Wednesday typically ship within two business days.
• Orders placed on Thursday will generally ship the following Tuesday.
• No shipments are processed on Fridays.

Order Cancellations

The following cancellation policies apply:

• Orders already filled in the warehouse and subsequently canceled are subject to a 20% restocking fee.
• All chop, joined, and straight-cut moulding orders are final.
• All custom-cut acrylic sales are final.
• All closeout, discontinued, clearance, and special sale merchandise sales are final.
• All non-stock special orders are final.

Backorders

Out-of-stock products will not automatically remain on an invoice.

Customers may request that unavailable items be placed on backorder. Once inventory becomes available, notification will be provided to arrange shipment or delivery.

Please note:

• Estimated arrival dates (ETAs) for backorders may change.
• Customers are responsible for all freight charges associated with backordered merchandise.
• Backorders that are canceled after inventory has been ordered in excess of normal stock levels may incur a vendor return fee.

If you no longer need a backordered item, please contact Customer Service as soon as possible to request cancellation.

Oversized Products

To help ensure safe delivery and prevent damage:

• Matboard orders larger than 40" × 60" must be backed with either:
  • One (1) sheet of 48" × 96" cardboard, or
  • One (1) sheet of 3/16" 48" × 96" foam board

Please specify your preferred backing material when placing your order. The selected backing will be billed at the current list price.

If no preference is provided, cardboard backing will be added automatically.

Additional surcharges may apply for products larger than 48" × 96", depending on the delivery area. Please contact Customer Service for details.